Zivoo Privacy Policy

Edition dated: 6 April 2026
Contact: support@zivoo.ru
Service: Zivoo

This Policy describes the data Zivoo processes, its purposes, disclosures, retention periods and the controls available to users.

1. General provisions

This Policy applies to Android and iOS applications, websites and related services providing filtered partner search, viewing profiles before connecting, communication, messages and media, favorites, invitations, reports and profile settings.

Zivoo is intended for users aged 18 or older. A minor's account may be restricted or deleted. By using the Service, users acknowledge this Policy; users who disagree must stop using the Service.

2. Data we process

2.1. Profile data

• Nickname, age, gender, profile photo and a description supplied by the user.
• Available profile settings, including whether media can be sent.

2.2. Communication data

• Text messages, photographs, voice messages and videos shared in chats.

2.3. Messaging metadata

• Internal chat and participant identifiers and timestamps.
• Records of receiving, transmitting, delivering and processing messages and media.
• Technical records needed for Service operation and legal compliance.

2.4. Favorites and invitations

• Adding users to favorites and sending, accepting or declining invitations.

2.5. Reports and moderation

• Report contents and information about the relevant users and chats.
• Materials relevant to a report, review results and moderators' decisions.
• Blocking records and other applied restrictions.

2.6. Technical data, diagnostics and push notifications

• IP address, app and OS versions and device model.
• Errors, crashes, technical logs and records needed for diagnostics.
• Push delivery tokens and notification permission information.

2.7. Analytics and advertising data

• Usage events, user journeys, taps and interactions.
• Technical device parameters and advertising identifiers accessible to SDKs.
• Data processed by AppMetrica, Firebase Crashlytics and Yandex Ads within their respective functions.
• On iOS, App Tracking Transparency (ATT) permission status; IDFA is available when tracking is authorized.

Zivoo does not request passport details, bank details, address books or conversations outside the Service.

3. Purposes of processing

• Creating accounts, displaying profiles and applying settings.
• Finding partners using filters and displaying profiles before connection.
• Delivering messages, media and push notifications.
• Providing favorites and invitations.
• Reviewing reports, moderating avatars and preventing abuse.
• Safety, stability, diagnostics and product analytics.
• Advertising, frequency controls and effectiveness measurement.
• Compliance with the laws of the Russian Federation.

4. Legal grounds

• Performing the Terms of Use and providing Service functionality.
• Consent where applicable law requires it.
• Compliance with legal obligations.
• Legitimate safety, user-protection and report-handling interests, respecting users' rights.

5. Data sources

• Information supplied by users when completing profiles and using the Service.
• Data generated automatically by applications, devices, servers and integrated SDKs.
• Other users' actions: reports, invitations and communication in a shared chat.

6. Third-party services and disclosures

Zivoo uses server infrastructure, a database and object storage for media. The functions of integrated services depend on the platform and application build:

• AppMetrica (Android and iOS): analytics, error reporting and crash diagnostics; iOS crash monitoring uses AppMetrica Crashes.
• Firebase Messaging (Android and iOS): token registration and push delivery.
• Firebase Crashlytics: automatic collection and analysis of crash reports and diagnostic data in builds that use this SDK.
• Yandex Ads and integrated advertising partners: advertising display and measurement, frequency controls and processing necessary advertising and technical data.

Android. Where Advertising ID is available, advertising SDKs may process it for displaying and measuring ads. Advertising identifier and personalization controls are available in Android settings.

iOS. Tracking authorization is requested through the system ATT mechanism. Access to IDFA and tracking activity across other companies' apps and websites require user permission. Refusal or absence of permission prevents this access and does not prevent use of Zivoo's core features.

ATT choices can be changed in Settings → Privacy & Security → Tracking on iOS. Push notification permission is managed separately in notification settings. Refusing tracking does not disable all technical diagnostics or analytics of Service operation.

Photos, voice messages and videos may be stored in object storage and delivered through public or restricted-access URLs. Authorized moderators can access report materials.

Where Firebase Messaging and Firebase Crashlytics are used, the relevant data may be processed on Google infrastructure. SDK use and disclosures must be reflected in Google Play Data safety and App Store App Privacy.

7. Retention periods

7.1. Profiles and accounts

Retained while an account is active and until deletion is completed, unless longer retention is required by law or for safety, reports or dispute resolution.

7.2. Settings, favorites and invitations

Retained until the relevant feature is no longer used or the account is deleted, unless otherwise needed for safety, reports or legal compliance.

7.3. Records of message exchanges

Records of receiving, transmitting, delivering and processing messages and the users involved may be retained in the Russian Federation for up to 3 years after those actions, where applicable law requires this.

7.4. Message and media contents

Messages, photos, voice messages and videos may be retained in the Russian Federation for up to 6 months after receiving, transmitting, delivering or processing them, to the extent required by applicable law. An unavailable conversation in the interface does not mean immediate server-side deletion.

7.5. Reports, moderation materials and blocks

Retained for report review, prevention of repeat violations and protection of rights, generally for up to 3 years after review is completed, unless law requires longer.

7.6. Server and technical logs

Generally retained for up to 90 days; longer retention may be needed for investigations, safety and law.

7.7. Firebase Crashlytics data

Processed under Firebase rules. Firebase documentation states that crash stack traces and associated identifiers are retained for 90 days before removal from live and backup systems begins.

7.8. Third-party data and push tokens

Analytics, advertising and diagnostic data follow providers' rules and settings unless Zivoo specifies a shorter period. Push tokens are used for notification delivery and are subject to the account data retention and deletion rules described in this Policy.

8. Account and data deletion

Accounts can be deleted in the app through Settings → Delete account, or outside the app through the public deletion page or a request to support@zivoo.ru.

After a request is confirmed, account data is removed from active systems through the deletion procedure. Certain records may be retained for legal compliance, abuse prevention, report review, safety and disputes.

9. User rights

• Obtain information about data processing and contact support@zivoo.ru.
• Change profiles and settings and request deletion of accounts and associated data.
• Manage advertising identifiers and personalization through OS controls.
• On iOS, change ATT permission and separately manage notification permission.

10. Data security

Zivoo applies organizational and technical measures: access controls, server infrastructure in the Russian Federation, logging, network protections and safeguards against unauthorized access, alteration, loss or disclosure.

Internet transmission and third-party SDKs cannot guarantee absolute protection against all risks.

11. Policy changes

The current Policy is published at https://zivoo.ru/privacy/ and applies from publication, unless the new edition specifies another effective time.

12. Contact

For data processing, account deletion and this Policy: support@zivoo.ru.